FAQ

FAQs

Certainly, Bookmytestonline.com all partner labs are well reputed, accredited by NABL & also have ISO certification.

Step 1 - Search the required test in search menu which can be searched by category wise/test wise or in alphabetical manner.

Step 2 - Detail of the selected test can be viewed by clicking on view test button

Step 3 - To book the test, click on Book test button

Step 4 - Test will be automatically added in your cart

Step 5 - User can add multiple tests in cart at a time or tests of 2 or more people can be booked in a single order, if collection has to be done at the same place.

Step 6 - Click on cart & go for next button, verify the price and avail discount if you have any coupon or you have Bookmytestonline.com referral amount in your Bookmytestonline.com account.

Step 7 - Fill all the necessary detail for successfully availing the order.

Step 8 - User can pay the amount online or can avail the facility to give the amount at the time of collection, here you have booked the order successfully.

Step 9 - The order can be tracked by the user to have the real status of the process

Certainly, BMTonline follow more than 100 security rules to have a safe online transaction, all the password & important details are encrypted.

The order can be tracked from the Bookmytestonline.com home page, there you will find the real time information of all the process. Bookmytestonline.com will upload the contact detail of the concern phlebotomist and in some circumstances user may get the confirmation on call from Bookmytestonline.com channel partner labs.

The report will be given on email & user can also access the report in their Bookmytestonline.com account

User have to immediately contact Bookmytestonline.com help line number, the concern will be resolved in stipulated given time, if required Bookmytestonline.com may request resampling for retesting.

In case of any issue around the reports, client can inform the same within 1 day of reports published. In such cases we can ask the "respective lab" to repeat the test on the sample collected from the client. Any issues raised after 48 hours of reports published cannot be entertained, as new sample collection would be required in the case and would be treated as new order and would be chargeable as normal rates. We own complete responsibility of our reports and if found incorrect the complete invoiced amount will be refunded, Refund may take 4 - 6 business days.

Client can cancel the order any time or before the 2 hrs of the collection time, full refund would be processed in case of Online Payments. Canceling the request after the mentioned time would bring the nominal cancellation charges as "administrative cost" of Rs. 150 in case of online transaction

All records will be kept secure for 6 months, user can access the record as and when required.